Apply for Technical Support Agent

Summary
Title:	Technical Support Agent
ID:	Level 1 ECS
Location:	Memphis, TN (Park Campus)
Department:	Technical Support (Common Services)
Client:	N/A

Resume
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Contact Information
* First Name:
* Last Name:
* Address 1:
Address 2:
* City:
* State:
* Zip:
* Phone:
* Email:
* Referral:
* Location:

* Are you a current UofM student?

	Yes
	No

* Have you previously worked for UMRF Ventures?

	Yes
	No

* Which location(s) are you interested in applying for?

	Call Center Main Campus
	Call Center Lambuth (Jackson, TN)

* Which position(s) are you interested in applying for?

	Technical Support Agent
	Supervisor (External candidates must be Graduate level or higher)

Briefly explain why are you interested in working for UMRF Ventures.

* What is your expected graduation date?

* Are you available to work during through the Summer and Fall?

	Yes
	No

* Are you open to training and working in office?

	Yes
	No

* Do you have reliable transportation to South Campus?

	Yes
	No

* Do you have authorization to work in the United States?

	Yes
	No

* Monday

* Tuesday

* Wednesday

* Thursday

* Friday

* Saturday

* Which of these is an operating system?

	All
	macOS
	Windows
	Linux

* ______ address is given to computers when they connect to a network. (xxx.xxx.x.xx)

	IT
	Computer
	Internet
	IP

* What is a VPN?

	Vast Protocol Numbers
	Virtual Private Network
	Voice Protection Network
	None of the above

* “Desktop” is a technical term that refers to?

	Something that is for the computer programmer only.
	The topside of your computer.
	The initial screen showing icons for folders, applications and files
	The desk that your computer is stationed on.

* Where are applications on a computer located?

	Google
	Start Menu
	Safari
	Picture Folder

* What is the purpose of a hard drive?

	Run a computer
	Storage space for information and files
	Turn the computer on
	Create the desktop

* When certain websites can be accessed on a specific network but not on others, you are using the _______.

	Internet
	Web browser
	App
	Intranet

* When you remote into a user’s computer, what are you doing?

	Seeing their screen on your own computer
	Changing their location
	Adding channels to their computer
	Letting the client control your screen

* Which one is a web browser

	Google
	Bing
	Safari
	Facebook

* What is an input device for a computer?

	Printer
	Monitor
	Keyboard
	Speaker

* When conversing with clients who have a less extensive vocabulary (e.g. lower technical level):

	I brush them off - I just wouldn't have the patience to carry on.
	I become impatient and it's probably obvious.
	I may become impatient but I try not to let on
	I adjust my speech to their level

* When conversing with a person who takes forever to get to the point:

	I keep myself from finishing his/her sentences.
	I try not to finish his/her sentences but do not always succeed
	I asked them to get to the point.
	I finish his/her sentences for him/her.

* How would you rate your ability to multitask?

	0-3 (I am not good at multitasking)
	4-7 ( I have moderate multitasking skills)
	8-9( I am good at multitasking)
	10( I am excellent at multitasking and prefer to work in a position that requires it)

* When it comes to conflict:

	I can "agree to disagree". I accept that other people have different viewpoints than my own.
	Even though I usually think I am right, I can accept that others have different viewpoints
	I find it extremely difficult to accept that others have different viewpoints than my own, and that we could both be right.

* How comfortable are you talking on a phone?

	0-3 (Not comfortable at all.)
	4-7( Somewhat comfortable, but I prefer other means of communication)
	8-9 (Comfortable )
	10 (Very comfortable, I am totally in my element with speaking on the phone.)

	Unavailable All Day
	Early Morning (7 AM - 10 AM)
	Morning (9 AM - 12 PM)
	Afternoon (12 PM - 4 PM)
	Evening (4 PM - 8 PM)

	Unavailable All Day
	Early Morning (7 AM - 10 AM)
	Morning (9 AM - 12 PM)
	Afternoon (12 PM - 4 PM)
	Evening (4 PM - 8 PM)

	Unavailable All Day
	Early Morning (7 AM - 10 AM)
	Morning (9 AM - 12 PM)
	Afternoon (12 PM - 4 PM)
	Evening (4 PM - 8 PM)

	Unavailable All Day
	Early Morning (7 AM - 10 AM)
	Morning (9 AM - 12 PM)
	Afternoon (12 PM - 4 PM)
	Evening (4 PM - 8 PM)

	Unavailable All Day
	Early Morning (7 AM - 10 AM)
	Morning (9 AM - 12 PM)
	Afternoon (12 PM - 4 PM)
	Evening (4 PM - 8 PM)