Apply for Technical Support Agent

Please fill out the form below and click Submit to submit your application for consideration. Fields with an asterisk (*) are required.

Summary
Title:Technical Support Agent
ID:Level 1 ECS
Location:Memphis, TN (Park Campus)
Department:Technical Support (Common Services)
Client:N/A
Resume
* Resume:
Supported formats: Word, PDF, RTF, Text, and HTML.
  - or Upload from:
 
Contact Information
* First Name:
* Last Name:
* Address 1:
Address 2:
* City:
* State:
* Zip:
* Phone:
* Email:
* Referral:
* Location:
Tech Support General Questions
* Are you a current UofM student?
Yes
No
* Have you previously worked for UMRF Ventures?
Yes
No
* Which location(s) are you interested in applying for?
Call Center Main Campus
Call Center Lambuth (Jackson, TN)
* Which position(s) are you interested in applying for?
Technical Support Agent
Supervisor (External candidates must be Graduate level or higher)
Briefly explain why are you interested in working for UMRF Ventures.
* What is your expected graduation date?
* Are you available to work during through the Summer and Fall?
Yes
No
* Are you open to training and working in office?
Yes
No
* Do you have reliable transportation to South Campus?
Yes
No
* Do you have authorization to work in the United States?
Yes
No
Availability - Tech Support Agent
Please select all that apply.
* Monday
Unavailable All Day
Early Morning (7 AM - 10 AM)
Morning (9 AM - 12 PM)
Afternoon (12 PM - 4 PM)
Evening (4 PM - 8 PM)
* Tuesday
Unavailable All Day
Early Morning (7 AM - 10 AM)
Morning (9 AM - 12 PM)
Afternoon (12 PM - 4 PM)
Evening (4 PM - 8 PM)
* Wednesday
Unavailable All Day
Early Morning (7 AM - 10 AM)
Morning (9 AM - 12 PM)
Afternoon (12 PM - 4 PM)
Evening (4 PM - 8 PM)
* Thursday
Unavailable All Day
Early Morning (7 AM - 10 AM)
Morning (9 AM - 12 PM)
Afternoon (12 PM - 4 PM)
Evening (4 PM - 8 PM)
* Friday
Unavailable All Day
Early Morning (7 AM - 10 AM)
Morning (9 AM - 12 PM)
Afternoon (12 PM - 4 PM)
Evening (4 PM - 8 PM)
* Saturday
Unavailable All Day
Early Morning (7 AM - 10 AM)
Morning (9 AM - 12 PM)
Afternoon (12 PM - 4 PM)
Evening (4 PM - 8 PM)
Technical Skills Assessment
* Which of these is an operating system?
All
macOS
Windows
Linux
* ______ address is given to computers when they connect to a network. (xxx.xxx.x.xx)
IT
Computer
Internet
IP
* What is a VPN?
Vast Protocol Numbers
Virtual Private Network
Voice Protection Network
None of the above
* “Desktop” is a technical term that refers to?
Something that is for the computer programmer only.
The topside of your computer.
The initial screen showing icons for folders, applications and files
The desk that your computer is stationed on.
* Where are applications on a computer located?
Google
Start Menu
Safari
Picture Folder
* What is the purpose of a hard drive?
Run a computer
Storage space for information and files
Turn the computer on
Create the desktop
* When certain websites can be accessed on a specific network but not on others, you are using the _______.
Internet
Web browser
App
Intranet
* When you remote into a user’s computer, what are you doing?
Seeing their screen on your own computer
Changing their location
Adding channels to their computer
Letting the client control your screen
* Which one is a web browser
Google
Bing
Safari
Facebook
* What is an input device for a computer?
Printer
Monitor
Keyboard
Speaker
* When conversing with clients who have a less extensive vocabulary (e.g. lower technical level):
I brush them off - I just wouldn't have the patience to carry on.
I become impatient and it's probably obvious.
I may become impatient but I try not to let on
I adjust my speech to their level
* When conversing with a person who takes forever to get to the point:
I keep myself from finishing his/her sentences.
I try not to finish his/her sentences but do not always succeed
I asked them to get to the point.
I finish his/her sentences for him/her.
* How would you rate your ability to multitask?
0-3 (I am not good at multitasking)
4-7 ( I have moderate multitasking skills)
8-9( I am good at multitasking)
10( I am excellent at multitasking and prefer to work in a position that requires it)
* When it comes to conflict:
I can "agree to disagree". I accept that other people have different viewpoints than my own.
Even though I usually think I am right, I can accept that others have different viewpoints
I find it extremely difficult to accept that others have different viewpoints than my own, and that we could both be right.
* How comfortable are you talking on a phone?
0-3 (Not comfortable at all.)
4-7( Somewhat comfortable, but I prefer other means of communication)
8-9 (Comfortable )
10 (Very comfortable, I am totally in my element with speaking on the phone.)
Communication

Please follow the external link listed below to complete the communication assessment in order to be considered.
Communication Assessment


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