Technical Support Agent

The Technical Support Agent is responsible for providing effective telephonic customer service for all clients by using excellent, in-depth knowledge of company technology as well as communicating effectively with team members within their department.

Responsibilities and Duties

• Communicate effectively with clients while thoroughly documenting conversations, exchanges, or sessions into ticketing systems.
• Troubleshoot users’ issues using available resources.
• Document all calls within the online ticketing system.
• Communicate technical issues and resolutions to clients, coworkers, and leadership.
• Provide quality customer service to users over the phone.

Qualifications

• Current student at the University of Memphis.
• Excellent communication skills.
• Exceptional typing skills.
• Customer service experience is preferred.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to type, handle or feel, and reach with hands and arms.