Job Openings >> Identity Management Agent
Identity Management Agent
Title:Identity Management Agent
Location:Memphis, TN (Main Campus)
Department:Technical Support (Common Services)
Client:Raymond James

Identity Management & Access Agent

The ID Management & Access Agent is responsible for issuing and troubleshooting access issues. The agents protect data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization.

Responsibilities and Duties

  • Diligently granting/ removing access to multiple systems within required time frame.
  • Communicate effectively with clients through ticketing systems.
  • Troubleshoot users’ access issues using available resources.
  • Communicate technical issues and resolutions to clients, coworkers, and leadership.


  • Current student at the University of Memphis.
  • Excellent multitasking skills.
  • Exceptional typing skills.
  • Detailed oriented
  • Customer service experience is preferred.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to type, handle or feel, and reach with hands and arms.

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