External Supervisor

Responsibilities include, but are not limited to:

• Hiring and training Technical Support Agents and Shift Leads.
• Ensuring Technical Support Agents and Shift Leads understand and comply with all call center objectives, performance standards, and policies.
• Identifying operational issues and suggesting improvements in weekly meetings with management.
• Preparing reports and analyzing data to assist management with monitoring call center goals.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Working with other supervisors, shift leads, and management team members to support agents and maximize customer satisfaction.

Requirements:

• Strong understanding of company products, policies, and services.
• Must be able to work at least 20 hours a week, but full-time is preferred.
• Leadership skills are required.
• Attending weekly meetings.
• University of Memphis Graduate Student

The supervisor position has a non-negotiable starting wage of $20/hour.
 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to type, handle or feel, and reach with hands and arms.