Chat Support Agent

The Chat Support Agent is responsible for providing effective customer service via chat for all clients by using excellent, in-depth knowledge of company technology as well as communicating effectively with other team members within their department.

Responsibilities and Duties

• Communicate effectively with customers while thoroughly documenting conversations, exchanges, or sessions into ticketing systems
• Troubleshoot user issues using available resources
• Utilize problem solving skills when presented with a problem with a customer
• Communicate technical issues and resolutions to clients, coworkers, and leadership
• Learn about new services to assist customers as effectively as possible
• Provide quality customer service to users via chat

Skills and Knowledge

• Excellent communication skills
• Exceptional typing skills
• PC literate and basic computer troubleshooting skills
• Strong organizational skills
• Strong critical thinking and multitasking skills
• Good interpersonal skills and ability to work in a team environment
• Ability to meet or exceed performance competencies
• Able to work in a fast-paced environment while having a positive attitude

Qualifications and Education Requirements

• Current student at the University of Memphis
• Customer service experience is preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to type, handle or feel, and reach with hands and arms.