Internal Supervisor 

Responsibilities include, but are not limited to:

• Hiring and training Technical Support Agents and Shift Leads.
• Ensuring Technical Support Agents and Shift Leads understand and comply with all call center objectives, performance standards, and policies.
• Identifying operational issues and suggesting improvements in weekly meetings with management.
• Preparing reports and analyzing data to assist management with monitoring call center goals.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Working with other supervisors, shift leads, and management team members to support agents and maximize customer satisfaction.

• Strong understanding of company products, policies, and services.
• Current stats and quality of work must be exemplary.
• Must be able to work at least 20 hours a week, but full-time is preferred. 
• Must have worked at least 90 days and received permission to escalate. 
• Leadership skills are required.
• You may be required to add to or adjust your current schedule.
• Attending weekly meetings.

The supervisor position has a starting wage of $20/hour.